What are the benefits of technology in operations management?

Automation has made it possible for companies to optimize their processes, improve efficiency and reduce operating costs. Just as technology continues to prevail in our personal lives, it is now also becoming an absolute necessity in business. While nearly half (51%) of companies are still using manual processes to get things done (Field Technologies Online), soon companies that have adopted operational software, in particular tools such as operations management software, will leave them in the dust. At the center of operations are business processes, most companies have at least 12 business systems and 10 processes within each of those systems (BEM).

Even when these processes are implemented, it can be difficult to instill, track and evaluate them in new employees. In addition, when these processes are poorly documented and distributed, companies can waste time, make mistakes, and negatively impact employee morale. Effective processes are often guided by a global business plan. In fact, a study found that organizations with a business plan grow at a 30% higher rate than those that don't (BPlans).

With this in mind, the effectiveness of each business plan can vary greatly depending on how well each segment of that plan is delegated and programmed. Even if your company is already taking a more digital approach than a paper-based one, it can be difficult to know what your employees are working on. A study found that when a person makes an appointment with a responsible partner, that person increases their chances of success by 95% (average), and the same can be said in the workplace. If employee retention is an ongoing issue, using operations management software for the onboarding process can help improve retention rates.

Companies with simplified onboarding processes have a 50% higher retention rate for new hires, as well as a 54% higher productivity for new hires (UrbanBound). This way, by streamlining your onboarding processes with your software, you can help your retention rates improve. Whatever industry your company is in, it's likely that you're looking for the next best way to outperform your competitors, and one way to do that is by adopting operations that are more effective than them. In fact, 84% of small businesses still rely on manual processes (Small Business Trends).

That said, if you have a small or medium-sized business, you can outperform many of your competitors through operations software. If the benefits of the above outweigh the costs, then a company should invest in new technology. There is legislation related to the use of technology, for example. Enter your email address to subscribe to this blog and receive notifications of new posts by email.

For example, a financial services organization was eager to implement effective tools so that its employees could spend less time on manual tasks and more time finding better ways to serve their customers. The organization used automation technologies to reduce the time spent on processes and increase the time spent on customer service. By reimagining management systems to incorporate and address technological improvements, organizations have an opportunity to usher in the next wave of productivity, continuous innovation, and talent management. At the same time, these management systems can take advantage of new technologies beyond the basic desktop productivity tools available to workers.

While planning and scheduling across an organization can be a challenge, operations management software can greatly simplify the task of ensuring that everyone is on the same page. While often overlooked in operations management, maintaining a high employee retention rate can improve efficiency and reduce costs. Organizations that have adopted new technologies did not transform their management systems overnight, but rather carefully diagnosed their current state to design their future operating model. Instead of making managing operations a more time-consuming task than it usually is, your team can access their favorite operations-related tools from a single system.

The use of technology in managing operations has ensured that organizations can reduce costs, integrate suppliers with the organization, improve the delivery process, standardize and improve quality, and focus on customization, thus creating value for customers. As COVID-19 becomes endemic in much of the world, service company operations leaders see a revolution on the horizon. However, remote working can be a bit trickier when most of your operations are done on paper. The scope of technology has evolved over a period of time and has shifted from product development to the design, management, and improvement of operating systems and processes.

Leaders from all industries have shared that they are looking for ways to integrate technology, specifically AI and automation, to better understand their operations. As the name suggests, one of the biggest advantages of operations management software is its ability to improve your company's operations or business processes. Making this transition requires access to new talent in order to empower the existing workforce to support transformation and execute future operations. Sharing a common vocabulary made it easier to talk about processes and operations in a structured format, inspiring continuous improvement by helping colleagues identify and implement new opportunities to work differently.


Tina Roth
Tina Roth

Certified social media fan. Evil music maven. Professional travel evangelist. Hardcore food enthusiast. Passionate food expert. Infuriatingly humble tv scholar.

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