Will Automation Revolutionize Operations Management?

Operations management is a high-ranking role that involves planning, directing, and coordinating the operations of public or private sector organizations. This includes policy-making, managing day-to-day operations, and planning for the use of materials and human resources. But with the rise of automation, will operations management be automated?Automation in supply chain management can fully automate some tasks, such as quality control and inventory. However, its most important role is to help humans in their current positions.

Some operations processes are carried out in dedicated systems that support operations teams with tracking and execution, such as CRM or ERP systems. Innovations in service management and operations are emerging as an imperative from the service desk to the boardroom for businesses to achieve faster time to market and increase productivity, efficiency, and quality of service. The structure of the operations team, the nature of its functions, and the design of its processes and workflows depend entirely on the main and recurring operations of the company. In fast-growing companies, when significant increases in volume are added to trades, any non-automated trading process tends to break down or cause painful bottlenecks. Much of the modern automation in supply chain management removes obstacles to human workers and is beneficial to their work as an aid. It eliminates tasks that robots can perform and leaves tasks that require human intervention and decision-making.

It's time for companies to transform their operations centers using RPA and other automation technologies. Operations processes are the recurring activities that an organization carries out to advance its essential and existential functions. Examples include electrical utility and telecommunications (NOC) network operations centers, IT operations centers, remote resolution centers, contact and call centers, and dispatch centers. Instead of performing these tasks directly, roles have shifted to managing these robots and automation systems doing it for them. When robotic automation projects run into problems, a crucial reason is often the misalignment between IT leaders and business leaders. This requires a deeper level of cooperation than has been historically typical.

More than 20 leading cloud and operations analytics providers have added support to their products, including Dynatrace. Learn more about how your business can leverage the convergence of service management and operations to increase service efficiency, quality, speed, business agility, while reducing costs. Activities include managing the entire transformation from start to finish (including prioritizing initiatives and funding), providing technical support for more complex issues, and establishing best practices.

Tina Roth
Tina Roth

Certified social media fan. Evil music maven. Professional travel evangelist. Hardcore food enthusiast. Passionate food expert. Infuriatingly humble tv scholar.

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